J.D. Power Award

We were ranked "Highest in Group Retirement Satisfaction among Mixed Plan Providers" by J.D. Power

As a company, we strive to do the best work we can for our participants, and we’re committed to helping America prepare for and live in retirement.

J.D. Power recognized our retirement plans business for doing just that — ranking "Highest in Group Retirement Satisfaction among Mixed Plan Providers," representing large and small plans across the 401(k) and the 457 landscape. The study, conducted early this year, placed us 26 points above the industry average and No. 1 in this segment.

For a detailed look on how we compared to the industry, view this J.D. Power Report.

J.D. Power is a marketing, consumer intelligence and data analytics company that helps clients measure, understand and improve performance metrics that drive growth and profitability. They’re established as one of the world's most well-known and trusted providers of the Voice of the Customer.

Profiling 38 of the largest group retirement firms in the U.S., the research details the importance and impact of the participant experience on satisfaction and the firms’ commitment to their recordkeeping. The study was based on evaluations from 9,569 group retirement members, which measured overall participant satisfaction based on six factors:

  • Interaction across live and digital channels
  • Investment and service offerings
  • Fees and expenses
  • Plan features
  • Information resources
  • Communications

"At Nationwide, we’re continuously focused on enhancing the service we deliver as we help America’s workers prepare for and live in retirement. Receiving the highest ranking in this year's mixed plan segment of J.D. Power Group Retirement Plan Satisfaction Study demonstrates that our customers recognize and value the investments we’re making to our service experience, which makes this distinction even more meaningful." – John Carter, President, Nationwide Retirement Plans

This exciting third-party study affirms our commitment to our participants. By earning this top honor of customer satisfaction, we further demonstrate that we’re helping more of America's workers achieve their goals for retirement.

Visit J.D. Power for further details.

Nationwide received the highest score among mixed plan providers in the J.D. Power 2018 Group Retirement Satisfaction Study of customers’ satisfaction with their group retirement firm. Visit jdpower.com/awards.

Nationwide and J.D. Power are separate and nonaffiliated companies.